If the parcel is not collected from the sorting office it will be returned to us. Please check with neighbours if your parcel is showing delivered on the tracking. If the post person cannot find a safe place, a calling card is left and the parcel is held at the sorting office. The post person delivering your item has the overall choice as to whether the parcel is left in the safe place. ![]() We do not recommend that you ask for parcels to be left on doorsteps or safe places and we cannot be held responsible for parcels that then go missing. Parcels can take up to 28 days to be returned back to us and a further 3 days for a refund to be processed. Please email us the parcel is returned to us, we can resend it after receiving a further postage payment, or refund the product amount less your postage costs. We can assist with trying to track the missing parcel. However, if the parcel has be sent and consequently ends up elsewhere, we will be unable to offer a refund. If you have entered the incorrect delivery address at the checkout page then please contact us via email us at as soon as possible as we may be able to amend the order if it has not been dispatched. Unfortunately, we have had to suspend international parcels during the current COVID19 situation but hope to resume this service as soon as we can. If you place an order on a bank holiday (including Good Friday, Christmas Day, Boxing Day and New Years Day) your parcel will not leave us until the next working day and will be delivered on the following working day. If you place an order on a Sunday your parcel will be despatched on a Monday and delivered on a Tuesday. If you place an order on a Saturday your parcel will be despatched on a Monday and delivered on a Tuesday. If you place an order on a Friday after 2pm your parcel will be dispatched on a Monday and delivered on a Tuesday. In order to use this service you must order before 2pm. Next day delivery before 1pm Monday – Saturday only (please note parcels can not be delivered on a Sunday or a bank holiday) ![]() Royal Mail do not make collections from us on Bank Holidays or Weekends. We only despatch parcels on a Monday – Friday. Please note that no Royal Mail parcels are delivered on a Sunday and only limited deliveries are made on Saturdays. From this you will be able to track the progress of your parcel. As soon as your parcel leaves us you will be sent tracking information via text or email. We ship all our parcels with Royal Mail using their tracked services.
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